Covid-19 Statement

At Store & Secure Self Storage as a family run business we are committed to the health and safety of both our customers and our team and are pleased to confirm that we will remain open during this difficult time for essential and emergency access.

This is in line with the government’s guidelines, and the Self-Storage Association that self-storage facilities are to stay open because our facilities provide an essential service to lots of key supply chains that are necessary in providing a solution to contain the spread of COVID19.  At Store & Secure Self Storage these include services for the Medial suppliers, food banks, distribution services and social services which are needed now more than ever, and we are proud to be able to help out.

We are also aware that many of our customers will continue to need help at this uncertain time, and therefore both existing customers and others who find themselves in need of essential flexible storage situations being created by the COVID19 pandemic.

Our stores are open and we are here to help, as always.

We have made lots of changes to our processes and procedures and as you can imagine we are operating differently at this time, for the safety of our team and our customers.

For existing customers, we advise you do not travel to our facilities unless it is an essential or emergency. If however you do need us then all contact points such as door handles, , trollies and card machines are regularly being cleaned on an hourly rota system. We have hand sanitiser which is to be used at all times on entry and exit of our buildings. Face coverings are required around our facility and in reception and business centre areas.

For new customers, you will still be able to move-in during office hours, but our staff will not be permitting access to the reception back office area and the process will be conducted adhering to social distancing rules. We will not be able to shake your hand in person, but will do everything to make your move in as easy as possible for you.  Please call your local store if you have any questions – Bournemouth 01202 520220 – Basingstoke 01256 444455

Our stores are not high footfall premises, nonetheless, we are advising customers where possible to minimise their visits and observe social distancing and hand hygiene in line with government guidelines. These measures, if observed correctly, should ensure risk of the spread is minimal.

We understand that we are facing unsettling times so if any of our customers have any questions, no matter how small, then please do feel free to contact us – we’re still open and on hand to help.

Stay safe and together we will get through this;

 

FAQs

 

Can I take out a new storage unit?

Yes, we are still open due to being on the government’s list of businesses to remain open. We understand that a number of people will need urgent storage space during this period so we are here to help. All of our stores are operating with social distancing so this means your move-in will be completed remotely and clear instructions will be provided by our team to help you easily move into your new storage unit.

You can call us to reserve your room before you turn up to our facility to move in – Bournemouth 01202 520220 Basingstoke 01256 444455

 

Can I wash my hands at your facility?

Yes, both our Bournemouth and Basingstoke facilities have customer toilet facilities that are fully stocked with anti-bacterial soap. Furthermore, all customer contact points are regularly being disinfected.

 

I am a business customer, Can I still have items delivered?

Yes, if you are a Store & Secure customer you can still have deliveries to the store. Due to the measures we have in place to protect staff and customers, delivery drivers will not have access to reception so we will ask them to leave your delivery in the delivery room. Our staff will then text you when a delivery has arrived.

 

Can I still reserve a storage unit?

Yes, we are open as usual so our team of storage team can recommend the best size for your individual requirements over the phone and get this booked in for your required start date, giving you peace of mind your unit is ready to go, and you won’t even need to start paying until you move-in!

 

Are the facility access times affected?

No, at the moment we are open our usual opening times, however these may change and ask that you call us before making your journey to our facility and we do not advise you make any unessential journeys

 

Facility cleaning – Are the trolley, lifts, keypads and door handles being cleaned?

The team member on site has been tasked with cleaning all access keypads, lift buttons, trolley handles and door handles as often as possible with an hourly cleaning rota in place. Our kitchens and toilets are being deep cleaned daily.